These Terms of Service govern your use of the website, moving services, communications, and other services provided by Joe Gardner & Sons Local Movers.

By accessing our website, requesting an estimate, scheduling a move, communicating with us, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

Agreement to Terms

By using the services of Joe Gardner & Sons Local Movers, you acknowledge that you have read, understood, and agreed to these Terms of Service.

These terms apply to customers, prospective customers, website visitors, and other individuals who interact with Joe Gardner & Sons Local Movers through our website, telephone, email, SMS, forms, scheduling systems, or other communication channels.

Description of Services

Joe Gardner & Sons Local Movers provides residential and commercial moving services in Syracuse, New York, and surrounding areas.

Our services may include residential furniture moving, commercial furniture moving, office relocations, local moving, in home furniture rearrangement, loading, unloading, and other moving related services agreed upon between Joe Gardner & Sons Local Movers and the customer.

Service availability, pricing, scheduling, crew requirements, and other details may vary depending on the nature of the move.

Quotes or estimates may be based on information provided by the customer and may be subject to adjustment if the scope, conditions, inventory, access requirements, or other circumstances of the move change.

User Responsibilities

Customers are responsible for providing accurate and complete information when requesting estimates, scheduling services, or communicating with Joe Gardner & Sons Local Movers.

Customers should provide accurate information regarding addresses, moving dates, furniture or items being moved, stairs, elevators, parking restrictions, access conditions, specialty items, and other circumstances that could reasonably affect the move.

Customers are responsible for ensuring that they have the legal authority to request the transportation or handling of the property involved.

Customers should also provide a safe and reasonably accessible environment for our moving team.

Acceptable Use

You agree to use our website, communications systems, and services only for lawful purposes.

You may not use our website or services to engage in fraudulent, abusive, unlawful, deceptive, or harmful activity.

You may not attempt to interfere with our website, communications systems, technology, accounts, security measures, or business operations.

We reserve the right to refuse or discontinue service where we reasonably believe that providing service would violate applicable law, create an unsafe environment, involve prohibited activity, or expose our employees, customers, or business to unreasonable risk.

Payments & Billing

Customers are responsible for paying all charges associated with moving services they authorize.

Pricing may depend on factors including time, labor, moving requirements, distance, accessibility, requested services, and other circumstances associated with the move.

Applicable pricing, payment expectations, deposits, additional charges, or other billing arrangements may be communicated before or during the scheduling process.

If the scope or circumstances of a move materially change from the information originally provided, applicable charges may also change.

Customers are responsible for reviewing applicable estimates, invoices, and payment terms associated with their services.

Communications Through GoHighLevel

Joe Gardner & Sons Local Movers uses GoHighLevel to help manage customer relationships, inquiries, forms, appointments, automation workflows, and communications.

Through this system, customers and prospective customers may receive communications related to their inquiries or services through email, telephone calls, voicemail, and SMS.

SMS communications are sent only where appropriate consent has been obtained.

Our collection and use of personal information through these systems is governed by our Privacy Policy and applicable law.

SMS Messaging Terms

By affirmatively opting in to receive text messages from Joe Gardner & Sons Local Movers, you agree to these SMS Messaging Terms.

When you opt in, you may receive moving estimate responses, quote follow ups, appointment confirmations, scheduling communications, moving reminders, service updates, customer support messages, and other communications related to your inquiry or requested moving services.

Consent to receive SMS messages is not a condition of purchasing goods or services from Joe Gardner & Sons Local Movers.

Message frequency may vary and is generally appointment based or sent as needed in connection with your inquiry, estimate, scheduled move, or requested services.

As always, message and data rates may apply for any messages sent to you from us and to us from you.

You will receive appointment based and as needed messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

You can cancel the SMS service at any time. Just text 'STOP' to +1 315 437 6004. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 315 437 6004.

Carriers are not liable for delayed or undelivered messages.

SMS consent is not shared with third parties or affiliates for their marketing or promotional purposes.

Joe Gardner & Sons Local Movers does not sell or rent SMS opt in information or consent.

If you have any questions regarding privacy, please read our Privacy Policy available through the Joe Gardner & Sons Local Movers website at gardnermovers.org.

Email, Telephone, and Voicemail Communications

When you provide contact information to Joe Gardner & Sons Local Movers, we may communicate with you regarding your inquiry, estimate, appointment, scheduled move, customer service request, or other business relationship.

Depending on the contact information and permissions you provide, these communications may occur through email, telephone calls, voicemail, or other appropriate communication methods.

Where consent is required by applicable law, communications will be made according to the consent provided.

Intellectual Property

The content and materials made available through the Joe Gardner & Sons Local Movers website are owned by or licensed to Joe Gardner & Sons Local Movers unless otherwise indicated.

This may include business names, logos, website copy, graphics, photographs, designs, and other materials.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected materials without appropriate authorization, except where permitted by applicable law.

Disclaimers

Joe Gardner & Sons Local Movers strives to provide reliable and professional moving services, but specific moving conditions and circumstances may vary.

Estimates, scheduling information, anticipated completion times, and other service related information may be affected by traffic, weather, building access, customer requested changes, unexpected property conditions, equipment issues, emergencies, or circumstances outside our reasonable control.

Our website and its content are provided for general informational purposes and may be updated periodically.

Nothing on our website should be interpreted as a guarantee beyond obligations expressly agreed to in writing or required by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Joe Gardner & Sons Local Movers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of our website or services.

Any liability relating to moving services, property, transportation, or other services may also be subject to applicable written agreements, valuation provisions, insurance requirements, transportation laws, and other legally applicable limitations.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Joe Gardner & Sons Local Movers harmless from claims, damages, losses, liabilities, and reasonable expenses resulting from your unlawful use of our website or services, your violation of these Terms of Service, or inaccurate information you knowingly provide to us.

This provision does not require a customer to indemnify Joe Gardner & Sons Local Movers for matters for which indemnification cannot legally be required.

Termination

Joe Gardner & Sons Local Movers reserves the right to suspend, refuse, or terminate access to services when reasonably necessary.

This may include circumstances involving nonpayment, fraudulent activity, unlawful conduct, unsafe conditions, abusive behavior, material violations of these Terms of Service, or circumstances that make it unreasonable or unlawful to continue providing services.

Termination does not eliminate payment obligations or other responsibilities that accrued before termination.

Governing Law

These Terms of Service are governed by the laws of the State of New York, without regard to conflict of law principles, except where applicable federal law or another mandatory legal requirement provides otherwise.

Any dispute relating to these Terms of Service will be handled in accordance with applicable law and any separate written agreement governing the relevant moving services.

Privacy

Your privacy is important to Joe Gardner & Sons Local Movers.

Our collection, processing, storage, and protection of personal information are described in our Privacy Policy.

Our Privacy Policy also explains our practices concerning SMS opt in information, communications consent, cookies, tracking technologies, third party service providers, and your privacy choices.

The Privacy Policy is available through our website at gardnermovers.org.

Changes to Terms

Joe Gardner & Sons Local Movers may update these Terms of Service periodically to reflect changes in our services, technology, communications practices, business operations, or applicable legal requirements.

When these Terms are updated, the revised version will be published on our website with an updated effective date.

Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Contact Information

If you have questions about these Terms of Service, our moving services, or our communications program, please contact:

Joe Gardner & Sons Local Movers

6874 E Taft Rd

East Syracuse, NY 13057

United States

Phone: +1 315 437 6004

Email: [email protected]

Website: gardnermovers.org

Last Updated: August 20, 2026